Privacy Policy
Effective Date: August 6, 2026
CLEANLIFE ENERGY LLC and subsidiaries ("we", "us", "our", "CleanLife") are committed to protecting your privacy. This Privacy Policy ("Policy") describes our practices in connection with Personal Data we process through your individual use of the following services, products, websites, and related mobile applications (collectively, the "Products"):
CleanLife Smart Mobile Application
The CleanLife Energy online store at cleanlife.com
Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.
When you accept this Policy, when you register with your Personal Data, or if you start to use our Products and do not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us at support@Cleanlife.com.
Definition
In this Policy, Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.
Personal Sensitive Data includes personal biometric information, communication records and contents, health information, transaction information, and precise location information. When we collect Personal Sensitive Data from you, we will generate an explicit notification for your consent before we collect personal sensitive data about you.
Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc.
Apps refers to those mobile applications developed by us that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT Platform.
Services refers to those services offered by us or our suppliers through the the App or on Smart Devices.
What Personal Data do we collect
In order to provide our Services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.
1. Information You Voluntarily Provide Us
Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, user name, and login credentials. During your interaction with our Products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.
Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
Information based on additional functions: In order to offer you with more convenient and higher-quality Services with optimized user experiences, we may collect and use certain information if you consent to use additional functions in the App. Please note, if you do not provide such information, you may continue to use basic Services of the App and connected Smart Devices, but certain features based on these additional functions may not be available. These additional functions may include:
1) Additional functions based on location information:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use certain Smart Devices or the Services.
Based on your consent, when you enable the geo-fence feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/. You may reject such use of your location information by managing the permission settings in the Services, upon which we will cease to collect and use your location information.
2) Additional services based on camera:
You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc.
3) Additional services for accessing and uploading pictures/videos based on photo albums (picture library/video library):
You can use this function to upload your photos/pictures/videos after turning on the photo album permission, so as to realize functions such as changing the avatar, reporting device usage problems by providing photo proofs, etc. When you use the photos and other functions, we will not recognize this information; but when you report a device usage problem, we may use the photos/pictures you upload to locate your problem.
4) Additional services related to microphone-based service:
You can use the microphone to send voice information after turning on the microphone permission, such as shooting videos, waking up the voice assistant, etc. For these functions, we will collect your voice information to recognize your command. Please be aware that even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.
5) Additional services based on storage permissions:
The purpose is to ensure the stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device's storage, we will access pictures, files, crash log information and other necessary information from your mobile device's storage to provide you with functions, such as information publications, or record the crash log information locally.
Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding Services. Once you turn off any permission, we will take it as canceling the authorization, and we will no longer continue to collect Personal Data based on the corresponding permissions, and the related functions may be terminated. However, your decision to turn off the permission will not affect the previous collection and use of information based on your authorization.
2. Information We Collect Automatically
Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.
Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.
Log Information: When you use our app, the system and exception log may be uploaded.
Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information , may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.
Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use our specific Products or Services.
Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map services. Please note that Google has corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.
3. Smart Devices Related Information:
Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our Products or Services, we may collect different information reported by your Smart Devices. For example, smart cameras may collect images or videos taken by them.
Cookies and Similar Technologies
When you visit cleanlife.com, we and our service providers place cookies and use similar technologies such as pixels, tags, software development kits, and browser local storage on your device. Cookies are small text files that a website stores on your browser so it can recognize your device on later visits.
Categories of cookies we use
Strictly necessary. Required for the website to function and for you to complete a purchase. These keep you signed in, remember the contents of your shopping cart, secure your session, help us detect and prevent fraud, record product eligibility confirmations you give during checkout, and apply access controls based on the country your connection originates from. These cannot be switched off. If your browser blocks them, the store will not work correctly.
Functional. Remember choices you make so the site can be tailored to you, such as your language, region, display preferences, and preferences tied to a wholesale or trade account.
Analytics and performance. Help us understand how visitors use the website, which pages are viewed, and where errors occur, so we can improve it. The information is used in aggregate.
Advertising and targeting. Used to measure the performance of our advertising and, where enabled, to show you CleanLife Energy products on other websites and applications. These are the technologies that can involve the sharing of personal information for cross-context behavioral advertising described in the California section below.
Our online store is hosted by Shopify, which sets its own cookies as part of providing the platform. Payment, shipping, and other service providers we use may also set cookies when you interact with their services through our website.
How to control cookies
When you first visit cleanlife.com you are shown a cookie consent banner. You can accept all cookies, decline them, or choose Manage preferences to accept or decline each of the categories described above individually. Strictly necessary cookies cannot be switched off.
Most browsers also let you view, delete, and block cookies through their settings, and let you browse in a private mode. Instructions differ by browser and are available in your browser’s help documentation. Blocking all cookies will prevent parts of our website, including checkout, from working.
We honor browser-based opt-out preference signals, including Global Privacy Control (GPC). If you visit cleanlife.com with a GPC signal enabled, then depending on where you are, we will treat it as a request to opt out of activity that may be considered a “sale” or “sharing” of personal information, or targeted advertising, for the device and browser you used. Because there is no common industry standard for “Do Not Track” browser signals, we do not respond to them separately.
Purposes and legal basis for processing Personal Data
The purpose for which we may process information about you are as follows:
Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Service Agreement.
Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Service Agreement.
Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. At the same time, we will also send you notifications related to the services you have purchased, such as alert services. You can check the App to manage these communications. When you decide not to enable the Notifications function, we will no longer process your information for such purpose. The legal basis for this processing is to perform our contract with you according to our Service Agreement.
Marketing Communication: We may process your Personal Data to provide marketing and promotional materials to you on the Services. If we do so, each communication we send you will contain instructions permitting you to opt-out of receiving future communications of that nature. If you do not agree to us or our suppliers sending you marketing communications, you may opt out when you enter the App, or by changing your preferences in Privacy Settings of the App. The legal basis for this processing is your consent.
Personalization: We may process your account and profile data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of the Services. If you do not allow us to process your Personal Data for personalization, you may opt out when you enter the App, or by changing your preferences in Privacy Settings in the App. The legal basis for this processing is your consent.
Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
If there is any change in the purposes for processing your personal data, we will inform you of such change via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.
Who do we Share Personal Data with?
At CleanLife, we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:
• To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
• To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
• To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
• As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
• To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
• Except for the third parties described above, to third parties only with your consent.
International Transfer of Information Collected
CleanLife will comply with applicable data localization requirements in corresponding jurisdictions with respect to storage of data. To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. When we do so, we will ensure that an adequate level of protection is provided for the information by using one or more of the following approaches:
Agreement on the basis of approved EU standard contractual clauses per GDPR Art. 46. For more information, see https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.
Your Rights Relating to Your Personal Data
We respect your rights and control over your Personal Data. You may exercise any of the following rights by contacting us at Support@Cleanlife.com or via the Feedback option imbedded in the App.
You do not have to pay a fee and we will aim to respond to you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.
You may:
• Request access to the Personal Data that we process about you;
• Request that we correct inaccurate or incomplete Personal Data about you;
• Request deletion of Personal Data about you;
• Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you;
• Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
• Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.
Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:
1) For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions;
2) In the marketing communications that you agree to, the information we send to you contains instructions that allow you to withdraw your consent in accordance with the "unsubscribe" method described in the information;
3) Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected;
When you withdraw your consent or authorization, we may not be able to continue to provide you with the Products or Services. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.
Your California Privacy Rights
This section applies to residents of the State of California and is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”). Terms used in this section have the meanings given to them in the CCPA.
Personal information we collect
In the preceding twelve months we have collected the following categories of personal information through cleanlife.com:
• Identifiers — name, postal address, email address, telephone number, account name, and internet protocol (IP) address.
• Customer records — billing and shipping address and payment information. Payment card details are collected and processed by our payment providers; we do not store full card numbers.
• Commercial information — products and services purchased, considered, or added to a cart; order and return history; quote requests; and wholesale or trade account status.
• Internet or other electronic network activity — pages viewed, links clicked, referring pages, search terms used on our site, device and browser type, and interaction with our emails and advertisements.
• Geolocation data — approximate location derived from your IP address, used for shipping estimates, tax calculation, fraud prevention, and country-level access controls.
• Inferences — preferences and characteristics drawn from the information above, such as product interests.
On cleanlife.com we do not collect precise geolocation, biometric information, health information, or the other categories the CCPA defines as sensitive personal information, other than account log-in credentials where you create an account. We do not use or disclose sensitive personal information for purposes other than those permitted by CCPA section 1798.121, and we therefore do not offer a separate “Limit the Use of My Sensitive Personal Information” option.
Where the information comes from
Directly from you, when you place an order, create an account, request a quote, subscribe to communications, or contact us. Automatically from your device, through the cookies and similar technologies described above. And from our service providers, including our e-commerce platform, payment processors, and shipping carriers.
Why we collect it
To process and fulfill your orders and returns; to take payment and prevent fraud; to arrange shipping and provide delivery updates; to create and administer your account, including wholesale and trade accounts; to verify product eligibility where a product requires a compatible CLEANLIFE® 48–51V DC low-voltage system; to respond to your enquiries and provide customer support; to operate, secure, and improve our website; to send you marketing communications where you have agreed to receive them; and to comply with our legal, tax, and accounting obligations.
How long we keep it
We keep personal information for as long as needed for the purposes described above, and afterwards for as long as required to comply with our legal, tax, accounting, and recordkeeping obligations, to resolve disputes, and to enforce our agreements.
Who we disclose it to
In the preceding twelve months we have disclosed each of the categories of personal information listed above for a business purpose to the following categories of recipients: our e-commerce and hosting platform; payment processors; shipping and logistics carriers; providers of the applications we use to operate the store, including quoting, wholesale account, and site security applications; email and customer communication providers; and professional advisers, including accountants and legal counsel. These recipients are service providers or contractors under the CCPA and are contractually restricted from using personal information for any purpose other than performing services for us.
We may also disclose personal information where required by law, in response to a lawful request from a public authority, or in connection with a merger, acquisition, or sale of assets.
Sale and sharing of personal information
We do not sell personal information in exchange for money, and we do not sell or share the personal information of consumers we know to be under 16 years of age.
Where advertising and targeting cookies are enabled on our website, the disclosure of identifiers, internet activity, and inferences to our advertising partners may constitute “sharing” for cross-context behavioral advertising under the CCPA. You have the right to opt out of this. You can do so at any time on our Your privacy choices page, or by transmitting a Global Privacy Control signal from your browser.
Your rights
If you are a California resident, you have the right to:
• Know what personal information we have collected about you, the categories of sources, the purposes for collecting it, the categories of third parties to whom we disclose it, and the specific pieces of personal information we hold.
• Delete the personal information we have collected from you, subject to the exceptions permitted by law.
• Correct inaccurate personal information we hold about you.
• Opt out of the sale or sharing of your personal information.
• Not be discriminated against for exercising any of these rights. We will not deny you goods or services, charge you a different price, or provide you a different level or quality of service because you exercised a privacy right.
How to exercise your rights
To make a request to know, delete, or correct, email us at support@Cleanlife.com with the subject line “California Privacy Request,” or write to us at CleanLife Energy LLC, 7620 Hub Parkway, Valley View, OH 44125.
To opt out of the sale or sharing of your personal information, visit our Your privacy choices page, linked from the footer of every page on cleanlife.com. No account is required.
Before we act on a request to know, delete, or correct, we must verify your identity. We will ask you for information that allows us to reasonably match you to the personal information we hold, such as the email address and order details associated with your purchases. We do not use this information for any purpose other than verifying your request. We will confirm receipt within ten business days and respond within forty-five calendar days. If we need more time, we will tell you why and how much longer we need, up to a further forty-five days.
An authorized agent may submit a request on your behalf. We will ask the agent for written permission signed by you, and we may ask you to verify your identity with us directly.
California Shine the Light
Separately from the CCPA, California Civil Code section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their own direct marketing purposes. To make such a request, email us at support@Cleanlife.com.
Security
We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. CleanLife provides various security strategies to effectively ensure data security of user and device. As for device access, our proprietary algorithms are employed to ensure data isolation, access authentication, and applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing Support@Cleanlife.com.
Data Retention
We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destroy your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.
Children's Privacy
Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of thirteen (13) unless we first obtain permission from that child's parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of thirteen (13) without permission from that child's parent or legal guardian, we will take steps to remove that information.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about our practices or this Privacy Policy, please contact us as follows: support@cleanlife.com.